COURSE OUTLINE

I. Self Management

• Developing Confidence
• Goal Setting
• Skills Assessment
• Time Management
• Stress Management

II. BUSINESS ETIQUETTE

• Introduction
• Business Situations

1. Getting a Job
a. Business correspondence
b. Dressing for business success
c. Job interview
2. Being Part of the Workforce
a. Building relationships
1. Dealing with customers and suppliers
2. Dealing with your boss
3. Dealing with your colleagues
4. Conflict Management
b. Handling business meetings (Informal and formal)
1. Business meals
2. Social occasions and office parties
3. Business meetings
c. Communication Skills
1. Art of conversation: Pointers for becoming a good

conversationalist
2. Voice and Speech
3. Listening Skills